Effective Date: October 2023
At Basileia Counseling, PLLC, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our telehealth services in accordance with the Health Insurance Portability and Accountability Act (HIPAA), the Health Information Technology for Economic and Clinical Health (HITECH) Act, and applicable Texas state laws.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Name, date of birth, contact information, insurance details.
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Health Information (PHI): Medical history, diagnoses, treatment notes, medications, and other data shared during telehealth sessions.
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Technical Information: IP address, browser type, device information, usage logs.
2. How We Use Your Information
We use your information to:
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Provide telehealth and mental health services.
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Schedule appointments and send reminders.
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Process payments and manage insurance claims.
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Comply with legal and regulatory requirements.
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Improve our services and protect against fraud.
We will only use or disclose your Protected Health Information (PHI) as permitted under HIPAA and state law, and only the minimum necessary information will be shared.
3. How We Share Your Information
We may share your information:
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With healthcare providers involved in your care.
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With health insurance companies for billing and payment purposes.
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With business associates who help us deliver services (e.g., video platforms, billing services)—all under signed Business Associate Agreements (BAAs).
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When required by law (e.g., public health, abuse reporting, court orders).
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With your written consent or authorization.
We do not sell or rent your personal information to third parties.
4. Your Rights
You have the right to:
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Access your medical records.
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Request amendments to inaccurate information.
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Receive an accounting of disclosures of your PHI.
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Request restrictions on how your information is used or shared.
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Request confidential communications (e.g., only by phone, not email).
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File a complaint if you believe your rights have been violated.
To exercise any of these rights, contact us at the information listed below.
5. Telehealth Consent
Before using our telehealth services, you will be asked to provide verbal or written consent, as required by Texas law. This consent includes your understanding of how your health information may be used or disclosed during virtual sessions.
6. Safeguarding Your Information
We implement administrative, technical, and physical safeguards to protect your PHI. These include:
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Encryption of data during transmission.
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Secure access controls and passwords.
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Regular staff training on privacy and security.
7. Children’s Privacy
Our services are not intended for use by children under 18 without the involvement of a parent or legal guardian. We do not knowingly collect information from minors without appropriate consent.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the “Effective Date” above. Your continued use of our services after changes are made indicates your acceptance of those changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your rights, please contact:
Basileia Counseling, PLLC
Michelle Brown Privacy Officer:
Email: michelle@basileiacounseling.com
Phone: 469-563-9946
Note: This Privacy Policy is for informational purposes and should be reviewed by legal counsel to ensure compliance with all applicable laws.